Resolved -
Just before 6pm PST, Lofty engineers completed a fix on the website latency issue. The root cause is reported to be web crawler traffic that overloaded Lofty systems. Once diverted, regular site speed resumed as expected. Tech is continuing to work on the long term solution that would include separating this traffic from normal user access to avoid future latency concerns. Currently, sites are fully operational.
May 17, 01:37 UTC
Update -
Lofty engineers are continuing to work on a fix for this issue.
May 16, 23:37 UTC
Identified -
Users are experiencing latency issues and 504 Gateway Time-out errors. The tech is aware of this issue and is working on a solution.
May 16, 16:25 UTC